FAQ

B2B stands for Business to Business and means that we only supply commercial customers.

If the shipping goes to USA, we need the social security number (SSN), tax identification number (EIN), importer or IRS number.
If the shipping goes to EU, UK or South Africa, we need the VAT ID-Number.

You find more information on our Tax and Duty Page.

If you don’t have a registered business but still want to order in our shop, please send us a message via the contact form or via email to [email protected].

As the shop is for commercial customers, the prices are only visible after registration.

If you have not registered a business, please send us your request via email to [email protected] or the contact form.

If your company is located in a country other than the one indicated, please send us your request via email to [email protected]

We ship directly to you from Ghana with DHL Express. For orders over 100 kg, we can ship by sea freight, which can reduce shipping costs.

The cost of shipping varies depending on the weight and size of the package and the recipient country. We automatically choose the cheapest shipping method for each order, unless you have specific preferences. As shipping costs are constantly changing due to various factors such as fuel surcharge, we are unable to quote the cost at the time of ordering. You will receive the information about the cost with the order confirmation or on request we can give you an approximate quote in advance.

We kindly ask for your understanding that there may be occasional electricity outages and unstable network connections in Ghana. Especially during the rainy season, this can lead to delayed responses. If you do not receive an answer within three days, please contact us again.

We work with various producers and artists. If you have a specific request, please feel free to contact us via email to [email protected]

If you like to use the Ghanafam B2B Shop as your marketplace or you want to manufacture for Ghanafam, please send us your request via email to [email protected]